Who we are
1. Introduction
This Privacy Policy explains how the mobile application provided by Vendex (“the App”) collects, uses, and protects personal information related to managing IT maintenance, support, and software licensing contracts. By using the App, you agree to the practices described in this policy.
2. Information We Collect
a. Personal Information
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Name and contact details (such as email address or phone number)
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Company or organizational information you choose to provide
b. IT Asset & Contract Information
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Device, system, or asset identifiers you enter
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Maintenance schedules, service logs, warranty details
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Software license information such as license keys and expiration dates
c. Usage & Technical Data
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App usage statistics
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Device information (model, OS version, app version)
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Logs, diagnostic data, and crash reports
3. How We Use Your Information
Vendex uses your information to:
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Manage and display IT maintenance and licensing information
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Send reminders and notifications
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Improve App functionality, performance, and user experience
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Provide support and respond to inquiries
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Analyze usage trends to enhance features
4. How We Share Information
Vendex does not sell your personal information.
We may share data only with:
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Service providers that support hosting, analytics, or messaging
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Legal authorities when required by law
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Your organization, if you use the App as part of a company account
5. Data Security
We implement reasonable administrative, technical, and physical measures to protect your data. However, no digital platform can guarantee complete security.
6. Data Retention
We retain personal information only as long as necessary for the App’s services or as required by law. You may request deletion of your data at any time.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
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Access your personal data
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Request corrections or deletion
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Object to or restrict certain processing
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Request a copy of your data in portable format
To exercise your rights, contact support@vendex.com.
8. Third-Party Services
The App may use third-party tools for hosting, analytics, or notifications. These providers handle data according to their own privacy policies.
9. Children’s Privacy
The App is not restricted by age, and anyone may use the App, including minors. Vendex does not intentionally target or design features specifically for children, but it also does not impose age-based usage limitations. Parents or guardians who believe a minor has provided personal data may contact us to request review or deletion.
10. Changes to This Policy
Vendex may update this policy occasionally. Continued use of the App after updates constitutes acceptance of the revised policy.
11. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Vendex
support@vendex.com
